FAQ

 

• HOW CAN I ORDER AN ITEM THAT IS CURRENTLY OUT OF STOCK?
Please contact our office using the "ENQUIRE ABOUT THIS ITEM" form under the item.

• WHERE IS THE JEWELLERY MADE?
UNOde50 jewellery is handmade in Madrid Spain.

 • WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept payment via Visa, MasterCard, American Express, Google Pay, Shop Pay, Apple Pay and PayPal.

• MY PAYMENT HAS BEEN DECLINED. WHAT SHOULD I DO?

Kindly double-check that the details you’ve submitted are correct. For credit card payments, make sure that the expiration date, billing address, and 3-digit code on the back of your card have been entered correctly.
It’s possible that the payment was blocked by your bank. Please contact them for further details.
If the problem still persists, you could try an alternative payment method or contact our Customer Service at sales@timesupply.com.au.

• CAN I CANCEL OR CHANGE MY ORDER?
It is not possible to make updates online once you have completed checkout. Please send your request to sales@timesupply.com.au as soon as possible, and our Customer Service Team will determine what actions may be taken, depending on what stage the order has reached.

• HOW LONG WILL MY DELIVERY TAKE?
We will make every effort to dispatch your order within 2-3 days. On some occasions there may be delays beyond our control.

• I RECEIVED A DEFECTIVE/INCORRECT ITEM, OR AN ITEM IS MISSING. WHAT SHOULD I DO?

Please immediately contact our Customer Service Team at sales@timesupply.com.au and send us a picture of your order. All orders are hand-packed by our staff, so human error is possible. We photograph the orders during packaging, so our Customer Service Team will compare photos and be able to immediately verify the error and proceed to rectify the problem.

• CAN I RETURN AN ITEM THAT I BOUGHT AT unode50.com.au TO AN AUTHORISED RETAILER?

No, it is not possible to return an item bought at unode50.com.au to an authorised retailer. Please follow the return procedure as described in the Returns and Refunds procedure section.

• WHAT IF I WANT TO SEND MY ORDER AS A GIFT TO ANOTHER ADDRESS?
You may add a different address as your shipping address. Please make a note in the "notes" section if it is a gift.

• CAN I HAVE A RIBBON AND GIFT CARD ADDED
If this is a gift you may request a FREE ribbon and personalised gift card, please add the details of your message in the "notes" section.

For any requests other than in the notes section please send your request to our Customer Service Team at sales@timesupply.com.au as soon as possible, and our Customer Service Team will determine how they can help, depending on what stage the order has reached.